Samsung France
Samsung France Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Samsung France has a 3.8 star rating from 2 reviews and overall customer sentiment is mostly neutral, with praise for low prices and concerns about cancellations and refunds.
Positive Feedback
Customers note a low price level and value exchange, refund and cancellation policy and product variety when reading Samsung France reviews.
Negative Feedback / Risk Areas
- Frequent preorder cancellations and payment processing issues reported as top Samsung France customer complaints.
- Delayed refunds and unresolved billing disputes frustrate customers.
- Region lock problems limit device usability abroad.
Key Takeaways for Future Customers
- Check refund and cancellation policy before ordering, especially preorders.
- Confirm region compatibility to avoid unlocking issues.
- Contact customer service promptly for billing or delivery problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Samsung France has a 3.8 star rating from 2 reviews and overall customer sentiment is mostly neutral, with praise for low prices and concerns about cancellations and refunds.
Positive Feedback
Customers note a low price level and value exchange, refund and cancellation policy and product variety when reading Samsung France reviews.
Negative Feedback / Risk Areas
- Frequent preorder cancellations and payment processing issues reported as top Samsung France customer complaints.
- Delayed refunds and unresolved billing disputes frustrate customers.
- Region lock problems limit device usability abroad.
Key Takeaways for Future Customers
- Check refund and cancellation policy before ordering, especially preorders.
- Confirm region compatibility to avoid unlocking issues.
- Contact customer service promptly for billing or delivery problems.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Offres de remboursement
Depuis un mois j'assistant à un remboursement de 100 euros suite d'un achat d'une montre Samsung Galaxy montre ultra que j'en ai toujours pas de réponse pourriez-vous me contacter svp merci beaucoup la demande a était faire le 17/ 10/2024
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint-Ouen-Sur-Seine, Île-De-France
For my samsung galaxy a25 5g phone
I bought my phone from France, but it's not working here in India. My phone has a region lock. Please help me to unlock it.
- Never give me true information
Preferred solution: How i open my phone region lock.there samsung custmer not inform me about any region lock he said these phone working any where in world ..but here of i was contect samsung they asking 20£ for open region lock
User's recommendation: Provide me region lock
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Segundo, California
Resolved: Samsung Galaxy Pre-order Promotion
Company fixed the issue and I have been provided with apology. I continued to ask for more senior representatives. Finally, I got my order placed and we received the phone.
Thinking that this phone got on my order by mistake, I cancelled the order. I tried to reorder two additional times and each time, I selected S24+ and each time, their system changed it to the Ultra model. I then talked to their "expert help" and they created a cart for me with the model I wanted. I completed the order with my credit card and received a purchase receipt.
About 5 minutes later, I got a "your order was cancelled due to a problem with your credit card" notice from them. I looked at my credit card account online and could see that the payment was pending FOR PAYMENT. It had not been rejected by my credit card company. I went through the reorder process yet again with a different credit card but with the same results - it was also not rejected by my credit card company.
Once again, I called back but this time I spoke to a different help person who suggested that I use Paypal to purchase and who acknowledged that their website had "some difficulties." I purchased again using my Paypal and received a notice from Paypal that my transaction had been successful. Finally, I thought the order had been placed when I got an order acknowledgement from Samsung. Thirty minutes later, lo and behold, I got ANOTHER CANCELLATION saying the same thing - "couldn't process your payment." That was blatantly untrue! Paypal showed the transaction as a successful purchase and it was pending on my Paypal linked credit card.
I think Samsung either did not want to presell the S24+ because it was lower priced, or they don't have any to ship out and that is why they kept cancelling my order. If they didn't have the phone, then they should have given a rain check - not made me sit there for three hours trying to order a phone they had no intention of fulfilling. Next time I need to buy a phone, I will not purchase a Samsung. What a shoddy organization.
I have no idea if the other phone type orders actually went through, but I think this is definitely false advertising to let customers think they can buy at a preorder price on a Galaxy S24+ and then not deliver the goods at the price that they claimed.
There was NO problem with either of my two credit cards nor my paypal payment. It was just bull and they had no intention of delivering a phone to me.
- Offering a pre-order price to customers
- Wasting time on cancelled orders
Preferred solution: I want the preorder Galaxy S24+ phone that I tried to order 4 times at the $449.99 price they promised I could buy the phone for.
User's recommendation: Don't bother trying to preorder a Samsung S24+. It is just a waste of time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSamsung Microwave
The two little lights underneath the microwave tried to find them in all stores even the ones that sell Samsung appliances no you have to buy them through their company the same little lights for other microwaves are around two for $16.95 they want $16.95 apiece plus shipping and handling so check before you buy any Samsung products what a rip off
Samsung tv will not hold picture brightness setting
I think the email I have just sent goes some way to explain the problem.
This is the most recent email of several in response to being told that I must fix the problem. The trouble is that what I am told to do does not work. All Samsung have to do is send an engineer to fix it because they have already told me that it is a known software problem. What are they doing still selling these tv's when they know there is a problem.
See last email as follows:-
I am just being fobbed off. I have contacted your supplier Darty and after a while the phone was just put down. They do not appear to have an email address by which the matter can be discussed and resolved. In any case why am I having to do the running around when the problem is caused by your faulty product.
This is now a formal complaint so you must escalate this problem to find a solution.
As a customer I am not interested in issues which you have accepted is the fault of your company which you want to resolve by asking me to deal with it. I have a problem with your product, you have accepted that the fault with the software is already known by you and therefore it is very reasonable of me to expect you to fix it.
I now want to hear directly from a director with an explanation as to why the after sales customer service is so poor from both you and your supplier.
In the meantime and with urgency I expect you to organise an engineer to visit and carry out the simple fix which you say is available. I do not and will not accept the current position which is all on record. I do not accept the variances in training or any alleged differences in products in other countries. It is all Samsung an International corporation issue and we are in the EU.
So please stop giving me the run around and find a way of dealing with it not a way of not dealing with it by finding a person who can.
I will also be seeking compensation for wasting my time, the disappointment and loss of enjoyment.
- Polite replies but no solution and no offer to find one
Preferred solution: Fix it and give me compensation for time wasting poor service being fobbed off and loss of enjoyment
Brands Related to Samsung France
Samsung Electronics
“I bought a Samsung fridge/freezer from a well-known company in 2020 for £999.00. I thought I was buying...“
Samsung India
“Hello, I purchased a Samsung Galaxy S24 around 2 months ago (imported unit). From the beginning, the...“
Samsung Canada
“Samsung channels are glitching and always comes up with Network problem. It says no network often. And...“
JBL
“not working good battery backup not good and change now and then go sound and outgoing not charring“
Companies Similar to Samsung France
Android Police
Android Central
TMobile
“I was on the phone with T-Mobile on 10/7/25 for 1 hour and 9 minutes through 4 different people to...“
Verizon
“I am currently with a mobile service provider and was trying to change to Verizon to add 3 lines for...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello Gorick,
I am Frederique at Samsung Customer Service.
We are very sorry to hear about your problem. To help you quickly, would you please communicate me further information (name, last name, email, customer number, proof of purchase) at service.consommateur@samsung.com.
I am available if you have any other question.
Thanks
Have a great day Frederique Thanks and regards, Samsung Customer Service